Ordering & Payment
Buying Oriolus products is easy and convenient. Orders can be placed online for delivery to most international destinations. Orders are processed in the following currencies: US dollars. The currency is based on the delivery address.
Secure Payment Processing
All payments made on the oriolus website are encrypted using secure technology and your card details are not retained or visible to Oriolus Japan employees.
Oriolus Japan accepts ONLY Paypal now.
Errors and Omissions
In the case of errors or omissions on the website Oriolus Japan reserve the right to refund your order prior to the goods being despatched.
Oriolus Japan reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.
Every care has been taken to ensure that the descriptions and specifications of Oriolus products are correct. The colors shown on the website are a close representation, but slight variations in the actual product colors may occur due to different screen resolutions and browsers.
You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please contact our Customer Services team.
Prices are quoted in US dollars. All the prices exclude value added tax. Local import duties may be payable by the recipient on receipt of the order.
Out of Stock Product and Pre-Orders
It is not possible to place an order for an out of stock product or pre-order new lines.
Amending or Cancelling an Order
If you have any concerns about an order you’ve already placed please contact our Customer Service team. Please note that once an order has been placed Oriolus are unable to amend it. Please set up your return via your account and take advantage of our free returns policy to return any unwanted items for an exchange or refund.
Oriolus now offers FREE SHIPPING on orders over $200. (Except for shipping to the region where our distributors are located.)
All Oriolus products are warrantied against defects in materials and workmanship FOR 365 DAYS from the date of original purchase. We will cover the cost to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship.
This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable use.
This limited warranty goes into effect on the original date of purchase and applies only to the original owner.
Oriolus Japan's products come with a 7-day no-questions-asked return policy that begins on the date of delivery.
Returned products must be received in like-new condition with all accessories for a 20% restocking fee to be assessed. Products returned in less than new condition, missing accessories, and/or in unoriginal packaging may be assessed a larger restocking fee.
The shipping charges on returned merchandise and purchase AND all of the tax are at the customer’s expense.
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s PayPal account.
Yours questions or opinions are valued and welcomed. Please use the contact form below and we will answer as soon as possible.